MalagaCar.com reviews - Page 132

I booked a Renault Megane in June 2016 for €100 for 14 nights, this year its €250? WTF: Due to Brexit I guess??

Reply by Malagacar.com
Dear customer,
 You are right, you paid 101,19 € for 13 days (not 14). Please let me know the arrival and departure date and I will check the price for this year.
Regards,
J. Alberto Anglada

Car quality is ok, but reimbursement of caution takes ages and requires very close follow up. Two months after the rent of a car despite regular promises from the company, i still have to chase the company for reimbursing my caution. Success not guaranteed! Cannot recommend this company.

Reply by Malagacar.com

Dear Frederick,
I am trying to find the car rented by you but when I look for by email or name nothing exist. Please let me know the booking number or contract number.
Regards,
Alberto
 

As with many other people leaving comments, I have a mixed experience with Malagacar. The price I was quoted was extremely good, and although there was a long queue to collect the car the service was good, and the car was clean and relatively new when I collected it. However, I am disappointed to have been charged an additional amount with NO communication. The contracted rate was €76, I was actually charged €111... Please can you explain why? thank you Darryll


Reply by Malagacar.com:

Dear customer,

After studying your case, I can confirm you have paid what you were quoted. You booked the Basic Pack so the price did not include fuel. You were charged 76,62 € for the car + 35 € for fuel.

Regards,
Alberto


Reply by Darryll Rogers:

Dear José Alberto,

Thank you for investigating and confirming this point so quickly, I appreciate it and agree that you are correct.

Regards,
Darryll

We spent our vacation on the Costa Tropical from December 24th to January 7th, 2017. As in previous years, we book with malagacar several times a year. In principle, I can agree with the other reviews of previous years regarding service, handling, and condition of the cars. But unfortunately, this positive impression was seriously questioned during our last stay. We were given a car whose condition, especially in the interior, was unreasonable. Unwashed, filthy, sticky, unacceptable for any normal citizen. We hope that as a customer in the basic rate we will be provided with a car that is just as clean as those with the all-inclusive package. Best regards Bernhard Herzog

Reply from Malagacar.com
Dear Mr. Herzog!
Thank you for your review!
If you received a car that was not in perfectly clean condition, it was due to an error for which we would like to apologize. We always offer our customers the best service, no matter which rate they have chosen.
 
Best regards,
Alberto Angalda

Nice reception on arrival, smooth process without waiting time, had booked a package service, no additional costs, great, clean, well-kept car, petrol half-half, ours was three-quarters full. The return was completed within 5 minutes, then we were immediately driven to the terminal. A big compliment to the whole Malagacar team, friendly, helpful and competent. Will book Malagacom again for 4 weeks on our next visit in December. Thanks for everything, can only recommend you.

Just had a great nippy toyota for a week always good cars from Malagacar. Im back out in Spain in three weeks time and sure to use Malagacar again.

When we are in Spain, we always rent our car with Malagacar. Most of the time we apply for full service. Last time in november I accidently booked one day to many which upon arrival we told the lady at the desk. It was not possible to change the booking so we had to pay for one dat extra which also included the full package. This time, we only have a one way ticket so that we can decide when to fly back to Holland. We also have one way tickets for February and march. We like to rent our car with Malagacar but we do not know how to place the booking. We rented our cars the last 3 years only with Malagacar and always got a good service so I am sure we will work out!!

I have been using Malagacar.com for a number of years now and have always had a very good experience. My latest booking over the Xmas and New Year period was a bitter sweet one. When we arrived at the meeting place the first driver was not interested in checking the queue tickets so with having a partially disabled member in our party we were unable to compete with the free for all. It was the same trying to get on the transfer bus back again. The ticket idea is a good one but should be managed better and also repeated on the return journey. When I got to the check in desk (paid full pack but no priority queue) I was given a car in a lower group than I had booked or paid for. I pointed this out and was offered a discount. I told the agent that the size of the car was important and the reason for pre booking one. I was told there was no car available in my required group and in the end had to settle for the best alternative on offer. This car then broke down on our way to Seville 2 days later. Fortunately we were picked up within 30 mins and returned to the airport office and given a replacement car in the group I had originally booked. Apologies were made for all my troubles and a discount was given. Replacement car was excellent and the rest of the hire went without incident. Brake down service was excellent and staff tried hard to make up for me not getting the required car I needed. Just hope that next time they have planned in the right group car I require as booking in advance gives no excuse for not getting this right.

Reply by Malagacar.com
Dear Mr. Billsu,
 Thanks for your email. I helped you when you came with the broken car and you could get the Evoque. We are really sorry the Evoque was not available when you arrived on December 26th but the car booked for you was not returned by the previous customer so this is why my colleague tried to give you a BMW X1. My colleague liked to give you a BMW X1 because is not usual a customer who book a SUV like a people carrier so this is why You were not offered the Renault Grand Scenic.
Thanks for trusting us and we hope to see you soon. 
Regards,
Alberto

My friend and his family and I rented a car not long ago. The service was fast and recommendable. A guy named Emilio picked us up at 5 in the morning. He was very nice, attentive and helpful when loading our luggage. He was very kind, apart from the office service that attended us very satisfactorily in a very short time. Very happy, recommendable.

Disappointed. Car was filthy inside, it felt like someone had been sleeping in it. After using car used antiseptic on hands to avoid infection. Car drove ok but faltered and suspension juts carried on bouncing after any large bump. Service ok. Will not return.

Reply by Malagacar.com
Dear customer,
I am sorry but I cannot find your booking by name or email given. Please let me know the booking or contract number so I will see what happened.
Thanks
J. Alberto Anglada