MalagaCar.com reviews - Page 144

Used Malagacar.com first time in March 2016, very happy with the service, no long wait times, staff polite. Booking again.

Have just returned from a weeks break in Malaga and made the choice to rent our car from Malagacars who are without doubt the most honest and professional hire company I have ever dealt with all the the staff are very friendly and make you feel at ease from picking up your car to dropping it off could not have gone smoother everything they say on there advertisement is true we rented using the full package something I would recommend and will use in the future well done Malagacars look forward to seeing you all many times in the future

Excellent service every time, quick and easy. I'm a long time customer and find that it gets easier and easie

Why do you need to introduce a bronze, silver, gold, platinum, vip, super vip systems into a hereto well functioning and respected car rental company that is doing so well? I was so disappointed the last time (March) I came in to your office to see all the distinctive areas for "special customers". Let's keep hold of the old fashioned ideas of service for all, and leave the "Snob Class" out of it. After all they should be able to have a chauffer waiting for them at the terminal. Best regards Adrian Brunto

Every aspect of dealing with Malagacar.com is excellent! The decision to reward loyalty with increasing discounts takes Customer Service to a new level - just brilliant !!

Since 2012, I must have rented a car for about 7 times with Malagacar. I never have experienced any problem with them. The bus shuttle is very convenient, and when returning the car, they take you back to the airport quite fast (with bus or your rental car). I never had to wait more than maximum 10 minutes to get my car and return is even faster. The cars are recent, mostly clean and in good working order. Sometimes you even get a free upgrade.. ;) ;) Important as well: Unless other companies at Malaga Airport, you are charged with additional fuel costs. (Once I rented a car at R..ordc.. in Malaga Airport, and I can guarantee you: once and never more! I got charged approx for an extra 25€ just to fill up the car!) At Malagacar you just pay for a half tank, and you can bring it back empty. So, no complaints at all, no remarks at all? Yes, only one remark concerning that half tank system. No one (with some common sense) will bring back the car with a complete empty tank, taking the risk to have a break down going back to the airport. So they are always on the winners side at Malagacar. But I prefer to "offer" Malagacar that small fuel amount than to get ripped off by having to pay "fuel charges" plus the fuel itself. Otherwise: All perfect. In a couple of weeks I have a new car rental in Malaga. Guess at what company I did my reservation again... You are Right ;) Why change a winning team?

Excellent car hire company. Have used Malagacar.com 4 times now, and have been highly impressed by the quality of the service and cars. No hidden surprises,honest and upfront insurance details, and very fair fuel policy. My congratulations to Alberto Anglada for running an excellent team. Thanks! Alan Walke

Good service overall. I am giving this feedback so that they can improve the car pick-up. I waited in a line for 1 hour since there were many customers and only 2 counters open!!
 
Response from Malagacar.com
Good afternoon Veronica,
Thank you for your comment which is really important to us. We are sorry that you had to wait for the vehicle pick-up. We are aware of this as 2 other colleagues had a delay with deliveries on the coast.
We are sorry for what happened.
Regards,
J. Alberto Anglada

Absolutely fabulous service yet again. Thank you.

I have booked cars with malagacar so many times. It was always trouble-free and safe. I am very satisfied. Do you get a voucher code as a loyal customer? Many thanks!

Response by Malagacar
Hello Mr. Rudnik!

With our new loyalty program, you will receive an increased discount on every booking. Please take a look at our newsletter. Please always book with your customer login. The discount is then automatically calculated depending on the number of completed bookings.

Apply for your customer login at this link:
http://www.malagacar.com/password_help_de.html

You will receive the voucher code via Facebook.

Best regards,
Malagacar.com