MalagaCar.com reviews - Page 71

I have been using Malaga Car for 7 years. I would recommend them.Always very friendly and helpful, excellent offices at the Airport and a very good shuttle service back and fore the Airport.Will continue to use them.

I have been renting from Malagacar.com for several years. It has always been uncomplicated and pleasant.

First used Malagacar July 2017. They had really great reviews on Tripadvisor. Transfer from the airport only 2 minutes by malagacar minibus. Great service. Car as booked and really clean and well presented. Staff fantastic. So much better than previous experiences waiting for ages at the airport rental desks. Just about to book with them again for this July. Well done guys.

Fabulous experience from start to finish! We were in our car with driving directions quickly and the car was just like we ordered. Upon return we were running late for our flight and they made it so easy for us to hop on the shuttle and make our flight which we so appreciated! We would definitely rent from Malagacar next time we are in Malaga!

malagacar.com answer:
Dear customer,
 
Thanks for your words which are really welcome.
 
Regards
 

We've been renting from Malagacar for 10 years ...never problems not even in case of damage ...top

As a loyal customer for over 10 years, (I have just booked again for this coming May) I have read with interest some of the recent comments re the fuel policy. Historically, I have paid for the rental PLUS had a charge for some fuel has shown on my invoice. Do we now not pay for any fuel at the time we pick the car up then - just the rental?? If we have to return the car with the same level of fuel in, then I assume our fuel cost is what we have used during our rental i.e. return it with the same level we got at the beginning.

malagacar.com answer:

Dear Mr. Walkden,
 
Thanks for contacting us. The vehicle will be returned with the same fuel level as it was rented. If it is not returned with the same fuel level, the amount corresponding to the missing fuel will be charged. We do not charge refuelling service.
 
Regards
 

Easy booking procedure, reasonable costs, good quality cars. Reception at airport is good in the arrivals area and the short journey from the airport is efficient and quick. The staff in the office are polite and considerate and do not push extra insurance or unwanted upgrades. Perfect experience every time! I have personally been renting cars with Malagacar several times a year for many years and have recommended this company to many friends and family members. I would also love to join the Malagacar VIP program due to loyalty and previous booking history.

Reply by Malagacar.com
Hello Balaji!
Please remember to book always with your client menu to benefit from your increased discount of up to 20% (1- 5 rentals: 5%. 6 rentals: 6%... 20 rentals: 20%).
 
If you never have used it before, you can apply for your customer login at this link: https://www.malagacar.com/password_help.html or send us your email contact with your request to carhire@malagacar.com.
 
For Priority check-in with express pick-up service you have to book the FULL PACK.
 
Kind regards!
 

Have been using malagacar for a good few years and never had to question anything, now after 44 hires do I become a VIP customer.

Reply by Malagacar
Hello George!
Please remember to book always with your client menu to benefit from your increased discount of up to 20% (1- 5 rentals: 5%. 6 rentals: 6%... 20 rentals: 20%).
 
If you never have used it before, you can apply for your customer login at this link: https://www.malagacar.com/password_help.html or send us your email contact with your request to carhire@malagacar.com.
 
For Priority check-in with express pick-up service you have to book the FULL PACK.
 
Kind regards!
 

I just want to say we have been using Malagacar.com at Malaga airport. for. years. They are fantastic helpful obligingly always ready do all they can to help. Would recommend them anyday. We thank you all . GREAT Service. Great care, nothing too much for them. Cars always reliable. No hidden extras either. THANK YOU ALL, kind regards. Jason. Deni. Danny .Sue. Rick. From U.K.

Hello, I have been renting cars from you two or three times every year for about the last ten years. On my last trip your help desk people were asking the very long queue of people waiting to get cars, if any of them were VIP members, then calling them forward and giving them priority over others that had arrived before them. Can you tell me how I can become registered as a VIP member? Thank you. Malcolm

Reply by Malagacar.com
Dear customer,
 
Thanks for your review. You have rented a few times from us so You can enjoy our no waiting time service. Once you arrive to the office and listen my colleagues ask for Full Pack and/or VIP, avoid the queue and go the desks. I have just left a note in the system.
 
Regards